Frequent questions

Can I bring my pet to the hotel?

No, we currently do not have services for pets.
What is the Check-in / Check-out time?
Do you provide transfer service?

No, at the moment we do not have any transport service or allies.
What kind of decorations are handled in the hotel?

We have a romantic night available with candles, flowers, 1 bottle of wine and a mini cold table.
Do you have room service?

Yes, we have a room services service
What is the hotel policy regarding early arrivals and late departures?

50% of the entire stay plus taxes is charged for late departures or early arrivals at the hotel.
What is the minimum age to check in at the hotel?

There is no minimum age, full rate is charged from 12 years old
Do you offer free parking?

Yes, we have free parking for all our guests.
What is the smoking policy at the hotel?

Smoking is prohibited inside the Casa Alcestre facilities.
How is the weather at the destination?

Villa De Leyva has a warm and temperate climate, the average temperature is between 13°C to 14°C.
How can I book my birthday at the hotel or other types of events at the restaurant?

Everything is handled through communication channels such as the call center, hotel direct telephone numbers, social networks, and physical location.
What is the hotel cancellation policy?

Cancellations and penalties are divided as follows: